FAQ
requently Asked Questions
1. Are your scrunchies really handmade?
Yes! Every scrunchie is carefully handcrafted with love and attention to detail. We use quality fabrics and strong elastic to ensure comfort, durability, and style.
2. What materials do you use?
Our scrunchies are made from soft, breathable fabrics like cotton, satin, and velvet. All materials are chosen to be gentle on your hair and suitable for everyday wear.
3. Are your scrunchies suitable for all hair types?
Absolutely! Our scrunchies are designed to be stretchy and versatile, making them ideal for thick, thin, curly, or straight hair.
4. How should I care for my scrunchie?
We recommend hand washing your scrunchies with cold water and laying them flat to dry. This helps maintain their shape and softness.
5. Do you offer custom or bulk orders?
Yes, we do! Whether you're looking for matching sets, bridesmaid gifts, or event favors, reach out to us for custom or bulk order inquiries.
6. What are your shipping options?
We ship across Canada and the U.S. Standard and tracked shipping options are available at checkout. Orders are typically processed within 2–3 business days.
7. Do you accept returns or exchanges?
Due to the handmade and personal nature of our products, we currently do not accept returns. However, if there’s an issue with your order, please contact us and we’ll be happy to help!
8. How can I contact you?
Feel free to reach out through our Contact Us page or email us directly at support@handmadescrunchies.ca. We typically respond within 24 hours.